What is empathic design?
It’s a user-centered web design and development approach which focuses on the user’s emotions toward a product or service. The emphatic web design process is usually regarded as empathetic design.
So why is emphatic design important?
Emphatic web design is all about understanding internet users. What are the navigational problems they are facing? What are their goals? To answer these questions, you need to do comprehensive research. Research on their needs, and how you can address them through your products and services
What would they want to see in your website? How can you use website elements to communicate with them more efficiently? One of the most effective ways to look into these? Explore their personal experiences and stories?
User Empathy + User Experience
Focus on your target market’s experiences, needs and feelings. That is how you take a user-focused approach. Don’t let them feel detached from your online brand. Contemplate on how you can execute user experience, and at the same time, practice user empathy.
Web Design, Decisions, and Processes
Users always come first. This is the main position you should take when embarking on the web design process. Keep this at the very front of your mind when discussing requirements with the entire creative team.
Technology can speak to all kinds of audiences. If you are trying to communicate with people of different cultures, then you would surely deal with different situational constraints. Always be mindful of their beliefs, and how it can affect your web pages’ functionality.
By user testing, you can gain a deeper understanding of how they feel, behave and solve their problems. How can your app or website help them?